Política de reembolso

RETURN AND REFUND POLICY

We want you to love your Trenya purchase! However, if you are not completely satisfied, we have a strict 7-day return policy to ensure quality and hygiene standards.

7-DAY RETURN WINDOW You have exactly 7 days from the delivery date (as indicated by the tracking number) to request a return. After 7 days, unfortunately, we cannot offer you a refund or store credit.

MANDATORY RETURN CONDITIONS (PLEASE READ CAREFULLY) To be eligible for a return, your item must meet ALL of the following criteria. If these conditions are not met, our warehouse will reject the package, and no refund will be issued:

  1. The item must be unused, unwashed, unaltered, and free of any odors (including perfume or smoke) or makeup stains.

  2. All original manufacturer tags must be attached.

  3. CRITICAL REQUIREMENT: The item MUST be returned inside its original clear plastic packaging containing the original barcode (SKU) sticker. Returns sent without this specific original barcode bag will be automatically denied and destroyed by our facility.

NON-RETURNABLE ITEMS (FINAL SALE) For health, safety, and hygiene reasons, all sales are strictly final on the following items:

  • Intimates, lingerie, and bodysuits

  • Swimwear and bikinis

  • Jewelry and accessories

  • Beauty products

EXCHANGES We do not process direct exchanges. If you need a different size, please initiate a return for the unwanted item (for a refund) and place a new order for the correct item.

RETURN SHIPPING COSTS Customers are 100% responsible for paying their own shipping costs for returning items. Return shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot issue a refund for items we do not receive.

CHARGEBACK ABUSE AND FRAUD Any fraudulent chargebacks (e.g., claiming an item was not received when tracking shows "Delivered", or filing a chargeback without following our return protocol) will be vigorously disputed. We submit all tracking information, IP addresses, and policy agreements to the payment gateway and the customer's bank.