Shipping policy
SHIPPING AND DELIVERY POLICY
PROCESSING TIMES Please allow 1 to 5 business days for your order to be processed, thoroughly inspected, and prepared for dispatch. Processing times are separate from shipping times.
SHIPPING TIMES At Trenya, we source trendy fashion both domestically and globally to offer you the best styles.
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US-Warehouse Items: Typically delivered within 3 to 10 business days after processing.
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Global-Warehouse Items: Typically delivered within 10 to 25 business days after processing.
WRONG ADDRESS DISCLAIMER It is the buyer's responsibility to make sure that the shipping address is entered correctly. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping cost.
DELAYED OR LOST PACKAGES International and domestic transit times can occasionally be affected by customs clearance, local carrier delays, or severe weather. We consider a package "Lost in Transit" only if it has not been delivered within 35 days from the date of dispatch. If 35 days have passed and your package has not arrived, please contact us at [SEU EMAIL DE SUPORTE AQUI]. We will investigate and promptly issue a full refund or send a replacement. Please note: We cannot issue refunds for "delayed" packages that are still within this 35-day transit window.